Job Summary :
The Assistant Store Manager / Store Manager bears the overall responsibility for the profitability of the chain restaurant outlet. He/she performs outlet-level support functions, such as customer service, scheduling, handling day-to-day operations, cashiering, closing of the till, ordering inventory, and back office support.

Roles & Responsibilities :
Manage, direct and coordinate all operation-related activities in a proficient and pleasant method.
Ensure overall store image is maintained and the brand is always well represented.
Ensure that the outlet budget is strictly adhered to and that all costs are controlled including shop expense, cost of goods & cost of labour.
Motivate, guide and train the staff in upselling the food and beverage items.
Attend to guest requests and attend to guest complaints as required.

Requirements :
Possess effective management skills
Possess capability to lead, motivate and manage subordinates
Good command of spoken English
PC literate with knowledge in MS Office
Min. Diploma/Degree in F&B management or any related fields
At least 6 years of experience management in Food and Service Operations

Job Summary :
The Baker / Senior Baker is responsible for making a wide range of breads, pastries, and other baked goods. This includes ensuring all baking equipment and baking area is clean prior to and post production of any baked items, and ensuring compliance with regulations.

Roles & Responsibilities :
Prepare, bake and present all baked items effectively and efficiently, meeting the company operations manual and gold standards.
Assist in the preparation, baking and presentation of all baked items.
Ensure that procedures for suppliers, equipment, and work areas are complying to the established standards.
Ensure that food hygiene and safety standards are maintained and comply.
All other ad-hoc duties given by Supervisors.

Requirements :
Baking / Pastry preparation
At least a technical certificate in Culinary Art/ Baking / Pastry or any related fields
At least 1-2 years of experience working in kitchen as baker or/& baking preparation.

Job Summary :
The Cake Artist is responsible for preparing, baking and decorating cakes and other dough or pastry-based confectioneries. This includes the process from planning the products, weighing and measuring ingredients making various baked goods, and finally glazing or decorating them

Roles & Responsibilities :
Prepare, bake and present pastry/ cake effectively and efficiently, meeting the company operations manual and gold standards.
Prepare a wide variety of goods such as whole cakes etc. following traditional and modern recipes as per SOP.
Decorate pastries/ cakes using different icings, toppings etc. to ensure the presentation will be beautiful and exciting.
Monitor stocks for baking ingredients such as flour, sugar etc. and make appropriate orders within budget.
Execute any other duties as assigned.

Requirements :
Pastry preparation or baking
At least a technical certificate in Culinary Art/ F&B or any related fields
At least 1-2 years of experience working in kitchen as a cake artist or/& baking.

Job Summary :
The Cook / Senior Cook is responsible for preparing a variety of dishes. Production Kitchens are responsible for the receiving, storing, organizing, distributing food and supply items. Preparation of daily mise en place. He/ She is expected to observe health and safety standards for all food, and equipment; make requisitions for food supplies; and ensure that food items are properly stored.

Roles & Responsibilities :
Prepare, cook and present food effectively and efficiently, meeting the company operations manual and gold standards.
Assist in the preparation, cooking, garnishing and presentation of food.
Maintain good knowledge on standard food preparation through training by immediate superior/ manual provided by the company
Keep up to date with the current promotions and new items in the menu.
Maintain the kitchen cleanliness (housekeeping), food hygiene and safety standards.
Execute any other duties as assigned.

Requirements :
Food preparation or/and cooking
At least a technical certificate in Culinary Art/ F&B or any related fields
· At least 1-2 years of experience working in kitchen as a cook or/& food preparation.

Job Summary :
This role contributes to company’s success by providing a legendary customer service experience,
acting with a customer comes first attitude to create meaningful customer connections. Models and
acts in accordance with company’s guiding principles.

Roles & Responsibilities :
Welcomes our customers in a friendly and professional manner and presents a positive first impression, synonymous with company’s brand image.
Proactively engages customers through frequent and spontaneous sampling sessions to create attention for company’s products.
Interacts with customers, ascertains their needs and serves customers by helping them select products and merchandize and assisting with inquiries or concerns.
Supports company sales through engagement with customers, suggestive selling and sharing product knowledge.
Assists store with other duties which includes, but not limited to stocking of merchandize, ensuring tidy arrangement of tables and chairs, general cleanliness of the store, etc.
Offers recommendations to continuously improve customer experience.
Supports the implementation of company’s programs or initiatives.
Follows company’s operational policies and procedures and reports essential information to superior.

Requirements :
Minimum Diploma studies in any field with 1-2 years of working experience in high-end service-related industry. eg. hospitality, FB, airlines, retail sales, etc.
Enthusiastic with a positive and patient attitude and possess a flair for customer service.
Strong interpersonal and communication skills with ability to foster relationships with all levels of customers.
Observant and able to evaluate environment and customers for cues.
Pleasant demeanor, well-groomed, physically fit.
· Positive attitude, patient and proactive. Able to “think on your feet”.
Maintains regular and consistent attendance and punctuality and available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
Ability to work as part of a team.
Agile and flexible to travel within Malaysia

Job Summary :
The Service Crew / Senior Service Crew is responsible for taking customers’ orders, answering questions, and making recommendations on menu items, preparation and serving food/beverages to customers, and performing cashiering duties.

Roles & Responsibilities :
Welcome guests in a warm and friendly manner.
To provide excellent customer service to guests in a timely and friendly manner, ensuring diners a pleasant dining experience.
Upsell promotional items.
Ensure that food hygiene and safety standards are maintained and comply.
Maintain day to day outlet cleanliness.
Execute any other duties as assigned.

Requirements :
Excellent Customer Service
Good command of spoken English
Pleasant, friendly, cheerful and able to work under pressure and in a high-volume environment
No experience/ At least 1 year of experience working in customer service or relevant experience in F&B.